Store FAQs

Is there a shipping charge?
There is no shipping charge for  printable products.
For items that need to be mailed there is a flat rate shipping charge of $4. If an order exceeds $35, shipping is free.

Do I need to pay sales tax?
Currently, you only need to pay sale taxes if you live in Texas. This may change in the future. 

How do I get the download files for my order?
During the ordering process there are two places where you can get the links to the download files that you have purchased:

  • After you pay for your order on Paypal, you will return in about 10 seconds back to an Order Received page on the susanparadis.com site . The page and link will look similar to the picture below.Order_received_link_location
  • You will also receive an email when your order completes. The email that titled “Your Susan Paradis Piano Teaching Resources order for <date> is complete – download your files”. This email will have links that you can click onto download your files.Order_Complete_email_file_location

I got the email but can’t see or click the links, What do I do?
Do not panic. Email Susan at susan.paradis.@gmail.com and she will help resolve the issue. You will get your files.

Is there a time limit to download files?
You have 14 days to download the files.

I have a problem not described here, what do I do?
You can always contact Susan for help. She wants you to be a happy customer.